Lost keys & passwords
For registered users: Enter the Registered email address. Your registration details will be emailed to the registered email address.
Windows, Mac, Linux
Details located. Your registration details have been sent to: (5 mins) email@example.com
Your email filter must accept messages from firstname.lastname@example.org
Check and configure your email filter now. If you do not receive email shortly then it has been trashed, junked, bulked, quarantined, Grey-listed or deleted. This is caused by your email provider, your ISP, or your own Internet security software installed on your own computer.
Missing registration email
The keys are made within 5 minutes by a web server, and sent out automatically. You may request the keys to be re-sent again at: Resend my keys / lost keys and passwords
If you do not receive the email, then you have an email filter that has trapped or deleted this email. Or your ISP or mail provider has blackholed your mail or is refusing to accept mail. Check your filtered email or Bulk or Junk folder for this. This includes any security software on your computer eg. Norton Internet security.
Reconfigure your email filters by adding registration @ domain.com address to your white list, safe list, address book or other approved senders for online mail, reduce the filter level, or turn off your spam filters temporarily. Request a fresh set of details from the Lost key link above. Also try using the plain text option when requesting a fresh email, as this simple text format may just get past the existing email filter system.
Many ISP's and corporate networks use filter systems to trap email. These systems are normally installed and run by the mail system admin, and completely hidden from ordinary user. The purpose is to strip out the bulk of spam (80%) and protect the mail server from excess activity. These are in addition to any spam system the user has installed. If the ISP system is a cheap, over zealous, simple or free system, then it will also trap good email along with the bad. Simple systems confuse the good and bad email (false positives), and delete real email along with the junk. Some ISP's will let you inspect the quarantined mail, but many will simply delete this mail without your knowledge. The free mail services may delete it regardless of your settings.
Free mail services (Hotmail, free.fr, onet.pl, etc.) have become one way mail services. They will accept replies to your original outgoing mail, but refuse to accept fresh incoming mail from unknown people. A new senders mail to you is deleted on sight (blackholed), without warning or notification to you or the sender - the mail service just deletes it - end of story. All this occurs because the free mail service is trying to dodge spam, but they also throw out your genuine mail in the process. Getting your registration details can be difficult in these situations.
Mail forwarding from one ISP or mail provider to another is a bad idea and should be avoided. The chance of a non-delivery or failures are greatly increased. As mail passes from one MTA to another, the messages properties of sender domain, IP's, SPF records, Rev DNS checks will no longer align correctly due to the forwarding process. You will lose a lot of mail to the forwarding process, because forwarded mail can now look to be poorly created, faked or spoofed, and the various MTA's will reject and black hole the mail.
Grey-listing is a growing trend amongst ISP's. When new mail is being sent to you, your ISP deliberately refuses and rejects every piece of mail sent to you. That's right - everything is bounced back. Your ISP's mail system issues a soft bounce error 421, 450 or 451 - Please try again later system command. The mail was there for you, but your ISP refuses to accept it. However, your ISP's MTA has actually captured and tracked the sending IP or Message-Id of this delivery attempt. Later, when the senders MTA (hopefully) does try to resend the again, the IP or message number is matched from attempts before, and the message is then received normally. The basic idea here is that real mail systems will queue the message and try again, but spammers on hijacked computers will just drop it and move on to spam someone else.
If your ISP does this grey listing, then all your mail will be arrive delayed to you (15 mins to a day late), and possibly never arrive. This practice is rather naive and not that effective at reducing spam. It clogs up mail delivery systems even further, and reduces the efficiency of email with no benefit to anyone.